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Our relationship with Piaggio started back in the '60's when John Douglas Thompson, an ex RAF Armourer with a love of Motorbikes and Scooters, purchased St Albans Scooters, who were agents for Piaggio and Innoccenti (Known colloquially as Vespa and Lambretta to most people)
The trading title J D Thompson Motors ltd was used from 1973 onwards, as by this time the company portfolio included Motor car sales and service in addition to Scooters.
When JD (As he was known) retired in 1987, the business was run by his son John, himself a Biker from an engineering background, being a qualified technician and MOT inspector.
When Piaggio (UK) were opened, Thompsons became official UK dealers for the full range of Piaggio, Vespa, Gilera and Derbi machines, and soon gained a reputation for straight no nonsense dealing, and a high quality of after sales service.
In 1999 they were awarded Dealer of the Year (SE region) for excellence in Sales and service, followed by similar awards in 2001, with 2002 being even more fruitful, as the first recipient of the Online Dealer of the Year as well as the now familiar Regional Dealer of the Year award!
By 2003, firmly placed in the top 10 UK Piaggio dealers, John Thompson set about improving the overall buying experience, with MENU servicing, a fixed price version in the style offered by large luxury Car manufactuers, but FIXED for the lifetime of ownership!
In 2004, the time it takes to prepare a new Scooter were increased by four times to allow for the partial dismantling and 'Weather proofing' of every new machine, to take into account the accelerated corrosion caused by the use of Rock Salt on British roads.
Levels of after sales service have become legendary!
If we told you we once drove across France and Belgium to help a broken down customer at no cost whatsoever, you wouldn't believe us, but it's absolutely true, the customer rode home the day after, and the fact is documented on the Piaggio X9 owners forum!
In a move from the old premises of Thirty years, now earmarked for redevelopment, the Service department moved to a newer Industrial site with custom fitted workshops and an Wireless Internet access for customers to enjoy the new While-U-Wait service
The PiaggioSpace Showroom moved to London Road, St Albans. The full address is: Unit 2, Vickers House, 222 London Road, St Albans, Hertfordshire AL1 1PN. We are located between the Iron Railway bridge and Orient close.
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